Event Manager

A command center built for event operations

Event management platform that supports the full lifecycle of every situation, from intake to closure.

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Features

Key capabilities

Discover the capabilities that make Event Manager the right solution for your organization.

Event Manager tracks every event from the first alert through final closure. Incidents can originate from external alerts, phone calls or manual intake.

The platform supports multiple operational areas, each with its own workflows, extensions and working view.

Response management includes assignment, information capture, field resource coordination, resolution approval and final archiving.

Command center

Unified interface for intake, classification and dispatch from multiple sources.

Multiple channels

Receive events from alerts, calls, external systems, cameras and sensors.

Work areas

Coordinate simultaneous attention across multiple operational teams.

Maps and floorplans

Georeferenced view of incidents, resources and monitored areas in real time.

Field resources

Create and assign patrol cars, ambulances and field teams to events.

Response workflow

Traceable states from open and assigned to review and archive.

Proven results

Visible impact on daily operations

Organizations across Latin America already experience these benefits with Event Manager.

360

Visibility

Unified control of incidents.

Multi-area

Teams

Coordinated simultaneous response.

100%

Audit

Traceability for every event.

Real-time

Dispatch

Immediate field coordination.

Industries

Designed for your industry

Event Manager adapts to the specific needs of each sector.

Transport

Municipalities

Transport

Retail

Healthcare

FAQ

Frequently asked questions

What is Event Manager in Smart Platform?

Event Manager is Smart Platform's command center module: it centralizes incidents, alerts, service requests and command center operations across multiple work areas, covering the complete event lifecycle from intake to archiving.

Where does Event Manager receive events from?

From external system alerts, phone calls, cameras, sensors or manual entry. It integrates with Asterisk, Cisco, Avaya and SIP/VoIP telephony, with caller identification and automatic call history.

How does it manage field resources?

It dispatches and tracks patrol cars, ambulances, motorcycles and custom resource types, with configurable statuses (free, assigned, arrived) and map icons, plus shift management for operators.

How is Event Manager priced?

Monthly subscription per agent/operator, with tiered cumulative pricing. The minimum is 1 agent — the lowest entry point of any Smart Platform module.

Can it run a national 911-style emergency center?

Yes. Uruguay's national 911 system runs on Event Manager: 8,000+ cameras, 350+ license plate readers and 180+ monitoring stations coordinating fire, police and medical response from one platform.

Does it integrate with video surveillance systems?

Yes: Milestone, Genetec, Hikvision, Dahua, Axis and Hanwha Vision, with camera streaming directly from the event map.

Ready to transform your operation?

Discover how Event Manager can help you reach your goals. Schedule a personalized demo with our team.

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