What is Smart Platform?

Smart Platform

Smart Platform is an intelligent modular orchestrator developed 100% by SONDA for managing cities, industries and critical infrastructure. It connects the physical and digital worlds through a single orchestration layer covering assets, events, IoT devices, operational data and citizen communication.

It follows a modular SaaS model: organizations start with the module they need today and expand over time, keeping a unified experience for users, permissions and data. It is available in Spanish, English and Portuguese, and is trusted by more than 15 organizations across 8 countries in the Americas.

52+

Years of SONDA experience

15+

Organizations trust it

8

Countries in the Americas

99.9%

Guaranteed SLA

The four modules

Asset Manager

Complete control of the asset lifecycle: inventory, QR/RFID identification, preventive maintenance, supplies and full traceability.

Event Manager

Command center for incidents and alerts: multichannel intake, field resource dispatch, telephony and VMS integration.

Insight Monitor

IoT and real-time analytics: industrial protocols, no-code rules engine, dashboards and automated actions.

Urban Monitor

Citizen engagement app: occurrence reporting, news and alerts, panic buttons and community proposals.

What makes it different

Modular: start with one module and grow without re-platforming

Natively integrated: an SOS in Urban Monitor creates an alert in Event Manager with GPS tracking, automatically

Industrial-grade connectivity: MQTT, SNMP, Modbus, OPC-UA, OCPP, BACnet and 40+ integrations

Enterprise security: ISO 27001, AES-256, SOC 2 Type II, GDPR, 2FA and full audit trail

Flexible deployment: cloud SaaS, dedicated instance, on-premise or hybrid

Backed by SONDA with official distributors in Brazil, Argentina, Peru and Chile

FAQ

Frequently asked questions

Can I start with just one module?

Yes. Smart Platform is modular — you choose the module you need today and scale over time, keeping a unified orchestration layer.

What deployment options are available?

Cloud SaaS (primary), dedicated cloud instance, on-premise, and hybrid configurations.

What is the guaranteed SLA?

99.9% uptime with 24/7 support from expert teams.

Does it work without internet?

Asset Manager has an offline mode: work on assigned tasks without connectivity, with automatic sync on reconnect. The other modules require connectivity.

Which languages does it support?

Spanish, English and Portuguese, selectable per user.

How does billing work?

Monthly recurring subscription per module with tiered cumulative pricing. PDF invoice available after each charge; prices exclude VAT.

Can it integrate with existing legacy systems?

Yes. It connects with legacy and modern systems via open APIs, connectors and custom integrations — including VMS, access control, telephony and radio systems.

Who accompanies the implementation?

SONDA's team accompanies analysis, configuration, training and go-live for every deployment.

Ready to see it in action?

Request a demo Compare modules